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Privacy Policy

L.A.B Auto Tech is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us through it.

1. Who we are

This website is operated by L.A.B Auto Tech, based at:

Gables Service Station
London Road
Rayleigh
SS6 9EY
United Kingdom

Telephone: 01268 395144

For any privacy-related questions, please contact us using the details on our website contact page.

2. What information we may collect

We may collect and process the following personal information:

  • Your name

  • Your email address

  • Your phone number, if you provide it

  • Any information you include in your message

  • Technical information such as your IP address, browser type and device information

  • Website usage data collected through cookies or similar technologies, where applicable

The contact page on the website includes fields for your name and email address, along with a message submission form.

3. How we collect your information

We may collect your information when:

  • You fill in a contact or booking form on our website

  • You call us or contact us directly

  • You browse our website

  • You interact with website security features such as spam prevention tools

The website contact form is protected by Google reCAPTCHA.

4. How we use your information

We use your personal data to:

  • Respond to your enquiries

  • Arrange appointments or discuss garage services

  • Provide customer support

  • Improve our website and services

  • Protect the website against spam, misuse and malicious activity

  • Comply with legal or regulatory obligations

We only use your personal data where we have a lawful basis to do so.

5. Lawful bases for processing

Under UK data protection law, we may rely on one or more of the following lawful bases:

  • Consent – where you have given us permission to contact you

  • Contract – where processing is necessary to provide services you have requested

  • Legitimate interests – where it is reasonable for us to use your data for customer service, business administration or website security

  • Legal obligation – where we are required to process data to comply with the law

6. Google reCAPTCHA

Our website uses Google reCAPTCHA on the contact form to help prevent spam and abuse. This means that Google may collect information such as your IP address and other data required to provide this service.

Use of reCAPTCHA is subject to Google’s own Privacy Policy and Terms of Service. The website contact page states that Google’s Privacy Policy and Terms of Service apply.

7. Cookies

Our website may use cookies or similar technologies to help the site function properly and to improve user experience.

Cookies are small text files stored on your device. Some cookies are essential for website functionality, while others may be used for performance, analytics or security.

If you use non-essential cookies such as analytics or marketing cookies, you should ensure that a suitable cookie banner and consent mechanism are in place.

8. How we store and protect your data

We take appropriate steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing data online can be guaranteed to be completely secure.

We only keep your personal data for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting or administrative requirements.

9. Sharing your information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate our website or provide services, including:

  • Website hosting providers

  • IT and website support providers

  • Spam prevention or website security providers

  • Professional advisers where required

  • Legal or regulatory authorities where required by law

If third-party services process your personal data on our behalf, we take reasonable steps to ensure they handle it appropriately.

10. Your rights

Under UK data protection law, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data in certain circumstances

  • Request restriction of processing

  • Object to processing where we rely on legitimate interests

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details on the website.

11. Links to other websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. You should review their privacy policies separately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. Any updates will be posted on this page with a revised effective date.

13. Complaints

If you have concerns about how we handle your personal data, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

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